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Standard Operating Procedure (SOP)
Title: Jackhammer Fee Implementation and Management
Department: Operations
Company: Benton County Water District #1
Effective Date: 6-1-2025
Approved by: BCWD#1 Board of directors
1. Purpose
To establish a clear and consistent policy for charging customers a jackhammer fee when excavation or concrete demolition is necessary for water infrastructure installation, maintenance, or repair.
2. Scope
This SOP applies to all residential and commercial customers served by Benton County Water District #1 who require jackhammering work on or around water service lines.
3. Fee Structure
- Base Fee: $5,000 (non-refundable, due prior to scheduling the work)
- Additional Fees: May apply based on the following:
- Unforeseen underground obstructions - Extended labor time beyond standard expectations - Specialized equipment or disposal needs - Adverse site conditions (e.g., weather, accessibility)
4. Procedure
Step 1: Site Assessment
- Operations personnel will evaluate the site to determine whether jackhammering is required. - A report will be generated outlining the scope and estimated duration of work.
Step 2: Customer Notification and Quote
- Provide the customer with a written estimate including: - The $5,000 base fee - Notice of possible additional charges - Required payment timeline and method
Step 3: Fee Collection
- Payment of the $5,000 base fee is required in full prior to scheduling any work. - Acceptable payment methods: check, credit card, or electronic transfer.
Step 4: Work Execution
- The work will be completed by District staff or authorized contractors. - Any complications leading to potential additional fees will be documented.
Step 5: Authorization for Additional Charges
- If additional charges arise, the customer will be notified immediately in writing. - Work beyond the base scope will not continue until the customer provides written approval for the extra costs.
Step 6: Final Billing and Documentation
- A final invoice will be issued showing: - Any approved extra charges - Payment due date (typically Net 30) - All related documents, including inspection reports and customer authorizations, will be filed.
5. Recordkeeping
Maintain the following records for each jackhammer project: - Initial inspection report - Payment confirmation - Time and material logs - Communications with the customer
6. Emergency Work
In emergency situations where prior approval is not feasible, the District reserves the right to perform necessary work. - The customer will be billed post-service, and documentation will be provided outlining the circumstances.
7. Review
This SOP will be reviewed annually by the District Manager and updated as needed to reflect changes in labor, equipment, or operational procedures.